Return Window

We accept return requests within 7 days of the date of delivery. Products must be unused, undamaged by the Customer, in their original packaging, and accompanied by valid proof of purchase (Order ID / invoice).

Requests raised after the 7-day window has elapsed will not be eligible for a return, except where required otherwise under applicable Indian consumer protection law.

Products Eligible for Return

The following situations qualify for a free return or exchange:

• Damaged in transit — the product arrived broken, cracked, or visibly damaged due to shipping.
• Manufacturing defect — faulty hardware, fittings, or structural issues present at the time of delivery.
• Incorrect item delivered — you received a different product, colour, or variant than what you ordered.
• Significantly different from description — the product materially differs from what was shown on the product page.

Non-Returnable Items

To keep things fair for everyone, the following are not eligible for return or refund:

• Products that have been assembled, installed, used, or modified by the Customer.
• Products damaged due to misuse, negligence, or improper handling after delivery.
• Items returned without their original packaging, tags, or accessories.
• Products purchased under a “Final Sale” or “Non-Returnable” label on the product page.
• Custom or made-to-order furniture once production has commenced.
• Minor variations in colour, texture, or finish caused by screen display settings, photography lighting, or natural material characteristics — these are not considered defects.

How to Initiate a Return

1. 1
   Email us within 7 days of delivery

   Write to support@glossyhome.in with your Order ID, a brief description of the issue, and clear photographs of the product.

2. 2
   Our team reviews your request

   We will assess the photos and details and respond within 48 hours with the outcome of your request.

3. 3
   Approval & reverse pick-up scheduled

   If approved, we arrange a free reverse pick-up from your delivery address. Please do not ship the product back on your own without our explicit approval.

4. 4
   Inspection at our warehouse

   Once the product reaches us, our quality team inspects it to confirm the reported issue.

5. 5
   Refund or exchange processed

   Upon successful inspection, your refund or replacement is initiated as per the timelines below.

Reverse Pick-Up

For all approved returns, Glossyhome arranges a reverse pick-up from your registered delivery address at no additional cost to you. Please keep the product securely packed, ideally in its original packaging, until pick-up is completed.

If our logistics partner is unable to service your pin code for reverse pick-up, we will guide you through an alternate self-ship process and reimburse reasonable, pre-approved shipping costs.

Refund Timeline & Method

Once your returned product is received and inspected at our warehouse, approved refunds are processed within 7–10 business days.

Refunds are credited back to the original payment method used at checkout (card, UPI, net banking, or wallet). Glossyhome does not offer cash refunds. Depending on your bank, it may take a few additional days for the amount to reflect in your account after we initiate the refund.

Order Cancellations

Exchanges

If your product is eligible for return under this policy, you may request an exchange instead of a refund — for example, a replacement unit for a defective item. Exchanges follow the same process and timeline as returns, and are subject to product availability. If the replacement is unavailable, we will issue a full refund instead.

Your Consumer Rights

Nothing in this Refund and Returns Policy limits or restricts your statutory rights under the Consumer Protection Act, 2019 or any other applicable Indian law. You retain the right to approach the appropriate District Consumer Disputes Redressal Forum if you remain unsatisfied after contacting our support team.